2 posts tagged “business”

I want a block of IP addresses that I own to be routed to the serial IP assigned of a circuit I own.  Three years ago, I would pick up the phone and call my upstream provider with the relevent information.  My request was handled within two hours, most times it was sooner.

Today I call the outsource provider assigned to manage my circuit.  This outsourced "service" provider then calls their outsourced project management team to create a "project" for making the request.  The outsourced project management team's first action is querying the outsourced circuit installation team about why this wasn't done when the circuit was installed.

Hilarity ensues from Thanksgiving until mid-December when I get tired of sitting back and watching the issue go around and around through different management teams and outsource partners.  I suggest better uses for the fingers they're all pointing at each other and get in touch with my upstream provider directly.  Will my request be handled within two hours?  Will I be on the receiving end of some unknown corporate recrimination for not following protocol?  Stay tuned...

I ranted about this very thing not too long ago, so it's good to see that a Disney-ABC exec gets it.  They should examine how the BBC is coping with new technology.  As a consumer, I want my content ASAP in usable, portable formats with as few restrictions as possible.  What's so difficult to understand about that?